These are the terms & conditions upon which Alba Roses makes this website available to you & on which we provide our services for sale in-store & delivery of flowers & other associated products. You can order from us via this website, telephone, email or in-store. Ordering/purchasing from us indicates that you accept these terms & conditions and you will therefore be bound by them.
The photographed designs shown on this website are a guide only. As flowers are a living product no two designs will be exactly the same & are subject to availability. If the exact flower or container pictured or requested is not available we reserve the right to replace it with a similar substitute to the same or greater value without notice. Every design we sell is made up to its correct retail value. Flowers may de delivered in bud.
All information requested must be provided to ensure a next day delivery. We take no responsibility for incorrect or incomplete information, particularly address details. To guarantee a next day delivery, your order must be placed, with full & correct payment information, by 5pm the day prior. Any cancellations to orders must also be made by 5pm the day prior. Your order will only be processed if full payment details are given. We will not be responsible for any orders which are not delivered due to incorrect or incomplete information supplied by you.
Should no-one be at your nominated delivery address our courier will leave the flowers in a safe position & place a calling card in the letterbox indicating where the flowers have been left. If there is nowhere safe to leave the flowers or they are unable to access the premises the courier will leave a calling card advising of the attempted delivery. If able they will attempt a re-delivery. If unable, they will return the flowers to our store. Any re-delivery will be automatically made and be charged to your provided credit card at the full suburb delivery price. A re-delivery of flowers may not be possible on & between the 10th and 15th February 2011 due to the huge volume of deliveries. For this reason we stress how helpful it is for you to provide us with full & correct information.
On & between the 10th and 15th February 2012 we are unable to provide a time-delivery service or delivery progress reports. If you need flowers to be delivered at or by a specific time we suggest you ask us to arrange a direct taxi service. You can nominate when we dispatch the flowers via taxi from the shop. Taxi deliveries do incur an additional minimal ‘parcel’ charge – this is generated by the taxi companies & is passed on to you. Due to the massive volume of work on these days we cannot advise a nominated or estimated time of delivery.
Because of their nature flowers are non-returnable. If you are not satisfied with the quality of the flowers sent by us you must contact us within 48 hours of the delivery and the flowers must be returned to the shop with 48 hours for our florists to sight them to assess their condition. If the care instructions have been followed fully & our florists agree that the quality is not what it should be we will happily replace them with same or closest substitute flowers.
All flowers are sent in a water source, be it in a container of water, wet foam or water bag.
Refer to our care page for information on how to best care for your flowers. Proper care can greatly increase their quality & lifespan. Care instructions will also accompany all flower deliveries.